Help

1. Prepare boxes

Let's try to keep as many boxes you have come across as possible, because you might need different sizes for some transactions. You can also get small to large boxes for free at your local supermarkets. They will give away any used boxes if you ask before they throw them away. For those who do not find supermarkets around, purchasing boxes or appropriate containers at post office is also an option. Refer to the link below and purchase your desired box at your local Post office.

Purchase boxes at your local post office. Find Instructions here. (Japanese Only)

Don't know where the Post Office is? Please click here (Japanese Only)

2. Collect packaging materials

In order to protect your item from series of knocks and shakes, you need to cover your item with the following materials

• Used Newspaper or Foam Peanuts
• Bubble Wraps
• Packing Tape

Please be careful using the newspaper as ink runs, so probably this might not be a good idea to use this on items that can get stained, clothes for example, or wrap the items in a plastic bag first.

As for bubble wraps and packing tape, you can find them either at the following sites:

• 100 yen shop
• Home Depo Center such as Konan (Japanese Only)
• Tokyu Hands
• Order them online, e.g. Askul or Amazon Japan (Japanese Only)

3. Wrap your item

Before boxing, please always remember to wrap your items with plastic because it might get wet during delivery.

After wrapping your item with plastic, wrap it with enough bubble wraps to protect it from knocks or drops. Many of users have done well up to here but in addition to bubble wraps, please make sure that your box is filled with well-screwed newspaper or form beans to protect your item from shakes.

Finally, tape your box and you are done.

4. Ship

A. Shipping Directly from Online Stores or Auction Sellers:

You can save the domestic shipping fee if you find your items online or from auction sites and get them shipped directly from your retailer to our logistic center. Please make sure to fill the Order ID on the shipping label so that our logistic center can confirm your items!

Example: If your Order ID is 1234, then please add FS1234 to the end of our logistic center shipping address.

Here are some example of filling the Order ID from the following website:

Amazon (You can save our logistic center address and edit the Order ID each time):

Click to zoom

Rakuten (You have to create a new address with the Order ID each time):

Click to zoom

Auction Sites (e.g. Yachoo Auction, Rakuten Auction, Bidders...etc.):

After you won the auction, you need to inform your auction seller of your shipping address. Please designate your auction seller the following address by editing the Order ID part each time, so that your item will be directly shipped to our logistic center from your auction seller.

Please designate your auction seller as follows:

	Name: フラッタースケープ（株）
	Address: 〒150-0001 東京都渋谷区神宮前3-15-19-101 FS12345
	Phone Number: 03-5411-0775

B. Shipping from actual stores or you ship your own items:

Now you are ready to go down to the post office or use any other carriers available to you, write in the shipping label and ship it to our logistic partner.

Here is information you are required to fill in as the image shows (Yu-Pack in this case):

Click to zoom

TO:

* Address

    150-0001 (Zip code)
    Shibuya Jingumae 3-15-19-101
    Tokyo

* Name

    FlutterScape, Inc.

* Phone

    03 (5411) 0775

        

FROM:

* Your Address
* Your Username you use at FlutterScape
* Phone number (preferably cell phone)

Desired Delivery Date

* Please select 'no preference (希望なし)' for a smoother international dispatch. 

Contents

* FlutterScape (or FS)
* Order ID obtainable here (Login required)
			        

• Please note that order ID is unique per product. If the same buyer buys multiple items from you and you are willing to ship them all in one box, please write EACH ORDER ID.
• If Order ID is missing, our logistic partner may not be able to ship it and return it to you at your expense.
• Depending on your location, the domestic shipping fee varies from approximately 400 yen to 1500 yen. Please consider covering this cost when you priced the item.
• On average, the weight for box and packaging materials varies from approximately 150g to 500g (0.3 pound to 1.1 pound). Please consider the packaging weight in your item weight estimation.
• If your estimated weight exceeds the actual weight (calculated by our logistic partner), the difference in international shipping fee between your estimation and the actual weight will be deducted from your payment.

Quick Q&A

Q. What if the same buyer buys multiple items from me?

A. If you are up for it, you can do combine shipping, meaning putting all the items into a box and shipping them. However, please always remember to write in each Order ID on the label.

Q. What if several different buyers buy items from me all at once? Can I ship all items in the same box and you would do the splitting later?

A. Unfortunately no. Please ship each item in a different box, making sure to write in Order ID on the label.